Privacy Policy
In this Privacy Policy, “GroLikeAPro,” “us,” “we,” or “our” refers to both GroLikeAPro (Pty) Ltd (Registration No. 2023 / 855861 / 07) and our related bodies corporate, as defined by the relevant legislation. Your privacy is significant to us, and we value the information you provide. We endeavour to manage the information transparently and openly, in compliance with applicable data privacy and security laws, particularly in accordance with South African data protection regulations.
We collect personal information from you when delivering services, including, but not limited to, order placements, providing product quotations, supplying products, utilizing our e-commerce platforms like our smart device mobile application (collectively referred to as “Services”), and when you access our website (https://www.grolikeapro.com) (“Website”). We handle this information according to this Privacy Policy.
By providing personal information, you consent to us collecting, holding, using, and disclosing it as described in this Privacy Policy. You are not obliged to provide this information, but failure to do so may impact our ability to provide Services or affect your Website experience.
Personal Information We Collect Based on your usage of our Services and/or Website, we may collect the following types of personal information:
• Name
• Address
• Email Address
• Gender
• Contact number
• Details of your interactions with us or our customers, participation in events, promotions, and product/service purchases
• Credit card details/payment information
• Any other information required for specific requests or to open a credit account
• Details of financial position and credit history
• Employment history details if applying for a position
Depending on your device settings, we may also automatically collect:
• Details of your Website visit such as IP address, server address, domain name, browser type, date and time of visit, downloaded information, customer ID code, and referring website links.
• Smart device usage details such as device name, ID, online status, activation time, firmware and upgrade information, location during device use, and specific device-collected data.
• WIFI username and password details.
Collection and Use of Personal Information We generally collect personal information directly from you via telephone, mail, fax, email, employment applications (if applicable), subscriptions to our publications or social media, or participation in promotions. Alternatively, we may collect information from Website use, smart devices, stockists, or third parties.
We aim to de-identify information when feasible and appropriate, considering the nature of the data, intended use, and associated risks.
Holding Personal Information We retain personal information in hard copy and electronic formats for seven (7) years after collection. If you are an active customer, we may hold information longer, solely as needed to provide Services.
Reasonable steps are taken to safeguard personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, third parties may manage parts of our Website, Services, or data; we disclaim liability for any mishandling or unauthorized access due to their actions.
Purpose of Collecting, Holding, Using, and Disclosing Personal Information We collect, hold, use, and disclose personal information primarily to provide Services, access to our Website, and for:
• Direct communication• Internal administration
• Credit application and account management
• Quality assurance and enhancement
• Running promotions or providing benefits
• Marketing and business development
• Dispute resolution
• Employment considerations
• Compliance with legal requirements
We may disclose personal information to stockists, third-party service providers, business partners, advisors, employees, subcontractors, credit agencies, courts, regulators, or others as required by law.
Accessing Personal Information You may request access to or details of your information after verifying your identity. Denial of access will follow outlined circumstances, with provided reasons and complaint mechanisms.
We strive to facilitate access that meets your needs and may charge reasonable costs for it. Correcting Personal Information Requests to correct inaccurate, outdated, irrelevant, misleading, or incomplete information can be made. Notification of corrections to other entities may occur if previously disclosed.
Who to Contact Access or correction requests must be written to our Privacy Officer at: GroLikeAPro Privacy Officer – info@grolikeapro.com Specify whether access to information or correction of personal details is sought.
Restrict or Unsubscribe Opt-out from previous consent for collecting, using, and disclosing personal information for marketing is possible. Commercial electronic messages will contain contact information and unsubscribe options or contact us directly. Unsubscribe requests will be honoured within five (5) working days.
Complaints If you believe we breached data protection laws or mishandled personal information, contact us with your name, email, and/or telephone number, describing the complaint.
GroLikeAPro Privacy Officer – contact@grolikeapro.com
We will acknowledge and respond to your complaint promptly. If unsatisfied, contact the relevant regulatory authority.
International Transfers of Personal Information Personal information collected may be processed and stored outside South Africa. By providing your information, you acknowledge and consent to this.
