Terms and Conditions
Terms of Service
In this Terms of Service, GroLikeAPro (“GroLikeAPro”, “us”, “we” or “our”) refers to “GroLikeAPro Pty Limited” (Business Number: 2023 / 855861 / 07) as defined by the CIPC South Africa.
Before accepting The User Agreement and Terms of Service (hereinafter referred to as 'the Agreement'), you are supposed to thoroughly read all contents of the agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the agreement, please contact relevant business department of GroLikeAPro.
The Terms of Service is signed by you, the Consumer and GroLikeAPro. It includes (but not limited to) GroLikeAPro, our partners, suppliers, privacy and other policies. In case of change, GroLikeAPro has the right to change without prior notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop the use of the GroLikeAPro service and IOT platform; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.
By accepting our Terms of Service, you agree to the following:
You are not allowed to use this service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select 'I Agree and submit the Agreement' and complete the registration procedure to create a new account, or you login into our app using an existing account or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above and below. In case of any breach of the Agreement, GroLikeAPro has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.
I. Definitions of Terms
The User Agreement and Terms of Service is signed by you, the consumer.
“Consumer” (“you”, “app user”, “purchaser”, platform user) is defined as the one accessing our platform, purchasing from our marketplace, has legally contributed towards the payment on our platform, has registered or logged into our mobile app or shared a setup with another individual. In this case, that individual will also become a consumer and agree to these terms and conditions.
You are not allowed to share your platform login details with any other individual.
1.1 Licensed software refers to software system developed, licensed or operated by GroLikeAPro or our service providers.
1.2 Services refer to the mobile app and access to our marketplace provided for you by GroLikeAPro and its suppliers. You can use such services on a device with the licensed software.
1.3 GroLikeAPro IOT platform (“our platform”, “IOT platform”, “the platform”, “the platform”, ”GroLikeAPro platform”, “platform”) is the combination of the tools, technologies, systems, 3rd Party services including the GroLikeAPro Mobile App, the GroLikeAPro website, market place , the GroLikeAPro service, owned, licensed or operated by GroLikeAPro.
1.4 The mobile app is defined as the GroLikeAPro Mobile Application found on the Apple or Google Play store.
1.5 The website is defined as the GroLikeAPro website that can be found at .
1.7 A smart device(“device”, “controller”, “sensor”, ”gateway”) refers to any consumer electronic product used to connect to the GroLikeAPro Mobile App or purchased through the GroLikeAPro website. A smart device will require Bluetooth and WIFI connectivity.
1.8 “Marketplace” (“market place”, “marketplace”) is defined as the online store, enabled through Shopify hosted at . The marketplace allows for 3rd party suppliers and manufactures to advertise their products on our platform. This then allows you the opportunity to
II. Service
2.1 GroLikeAPro offers you access to its website and mobile app.
The Website is hosted by Shopify and allows you access to our marketplace as well as our other content.
based on which you can connect and access the intelligent smart devices on GroLikeAPro smart App and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier.
Service supply, GroLikeAPro smart App network connectivity and device connectivity may be suspended due to regular and irregular maintenance or any other reasons disclosed or not disclosed at any moment in time without warning.
You agree that:
GroLikeAPro is fully protected and fully indemnified from all and any damages, claims, losses or additional expenses incurred, related to, and or generated from use, and or misuse of the GroLikeAPro IOT platform, including the GroLikeAPro Mobile App, the GroLikeAPro website, the GroLikeAPro service or interruption of GroLikeAPro and or its 3rd party services. This includes all devices, connections, scenes and or the usage or misuse of devices by you or a 3rd party, all and or any damages, claims, losses or additional expenses incurred, related to, and or generated from electrical malfunction, fire damage, water damage and or flooding, heating, ventilation or all and any damages listed or not listed in this document. This includes any claims, losses or expenses incurred by you or a 3rd party, related to products purchased and or used through the GroLikeAPro Mobile App, the GroLikeAPro website or the GroLikeAPro service.
III. Scope of Service
3.1 GroLikeAPro grants you with the right to use the product based on the GroLikeAPro IOT platform.
3.2 You are prohibited to license, sell, lease, transfer, issue the product in any form, or use the product for other commercial purpose.
3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.
3.4 You acknowledge that the licensed software can only be used for non-commercial purpose and installation, application and running of the licensed software is prohibited. If such commercial operation is necessary, prior written authorization and permission from GroLikeAPro shall be obtained.
3.5 GroLikeAPro and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which is also subject to the Agreement.
3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.
3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify GroLikeAPro in time, and GroLikeAPro will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.
IV. A Third Party
4.1 You acknowledge that certain service of GroLikeAPro and its suppliers is based on software, devices or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.
4.2 The product includes certain information and services of the third party. GroLikeAPro and its suppliers neither controls nor bears responsibility for information and services of the third party.
4.3 You acknowledge that GroLikeAPro and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.
V. Service Application Standard
5.1 You shall use the licensed software in a normal manner. The following ways are in breach of the application standard:
1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;
2) Collect information or data of other users without authorization, for example, personal information;
3) Maliciously use the product in an automatic way, causing over load to the server, or interfere with or damage web server and network links in other forms.
4) Attempt to visit server data or communication data of the product without authorization;
5) Interfere with or damage the production application by other users.
5.2 You understand and agree that:
1) GroLikeAPro will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.
2) GroLikeAPro will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.
3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify GroLikeAPro from losses or additional expenses generated therefrom. Otherwise, GroLikeAPro has the right to claim compensation.
4) If GroLikeAPro and its suppliers suffers from any loss due to your breach of relevant laws or the Agreement, you shall compensate GroLikeAPro and its suppliers for losses and (or) expenses generated therefrom.
5) GroLikeAPro is protected and indemnified from 1)all and any damages, claims, losses or additional expenses incurred, related to and or generated from use and or misuse of the GroLikeAPro IOT platform, including the GroLikeAPro Mobile App,
the GroLikeAPro website,
the GroLikeAPro service
or interruption of GroLikeAPro and or 3rd party services,
devices and the usage of devices,
all and any damages, claims, losses or additional expenses incurred, related to, and or generated from electrical and or flooding or
all and any damages, claims, losses or additional expenses incurred, related to products purchased through the GroLikeAPro Mobile App, the GroLikeAPro website or the GroLikeAPro service.
VI. Information Content Standard
6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):
6.1.1 Uploading, transferring or sharing information containing one of the following contents:
1) Opposing the basic principles determined in the Constitution;
2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;
3) Damaging state honor and benefit;
4) Inciting national hatred and discrimination and sabotaging national unity;
5) Destroying religious policy of the state and advocating heresy and feudalistic superstition.
6) Spreading rumors, disturbing social order and destroying social stability.
7) Spreading obscenity, porn, gambling, violence, murder and terror or abetting a crime;
8) Insulting or slandering others and infringing on the legal rights and interests of others.
9) Containing contents of sham, defraudation, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents.
10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.
VII. Private Policy and Data
At GroLikeAPro, safeguarding your privacy is paramount. We hold in high regard the confidentiality of the information you entrust to us, and we are committed to managing this data transparently, aligning with the Privacy Act 2020.
We gather personal information during the establishment of your GroLikeAPro Account and your engagement with the GroLikeAPro platform. Please note that ensuring the accuracy and completeness of personal information, including the setup of your GroLikeAPro Account, falls under your responsibility.
Both parties must comply with the Privacy Law regarding Personal Information, refraining from actions that could breach these laws or compromise individual privacy.
Your provision of Personal Information indicates your consent to us collecting, retaining, utilizing, and disclosing it according to the terms set forth in this Privacy Policy. Although supplying Personal Information is voluntary, its absence may impact our ability to offer you Services or affect your experience with the GroLikeAPro platform.
Types of Personal Information We Collect - Throughout your interaction with the GroLikeAPro platform, we gather the following Personal Information: name; address; email address; gender; contact number; details about smart devices and their usage with our smart device mobile application, including device ID, activation time, firmware, location data when using smart devices, and data collected by specific smart devices. Additionally, we may collect room-related information and specific device/room images if voluntarily uploaded as part of using the GroLikeAPro platform.
Collection and Use of Personal Information - Typically, we collect personal information directly from you during GroLikeAPro Account setup or while using GroLikeAPro platform features. We may de-identify information where appropriate, considering its nature, intended use, and associated risks.
Holding Personal Information - We retain your personal information in both hard copy and electronic formats for as long as necessary to fulfil the purposes for which it was collected. If you remain a current customer or continue using the GroLikeAPro platform beyond this period, we retain information necessary for ongoing service provision.
Protection of Your Information - We implement reasonable measures to safeguard your data from misuse, unauthorized access, modifications, or disclosure. While we may engage third parties for certain services, we disclaim responsibility for any mishandling or unauthorized access caused by these third parties.
Purposes of collecting, holding, using, and disclosing personal information - Primarily, we utilize your information to provide the GroLikeAPro platform. Additionally, we use it for direct communication, internal administration, quality enhancement, contests, marketing, business development, dispute resolution, or as required by law.
Sharing Personal Information - Your information may be disclosed to various entities, including third-party service providers, business partners, professional advisors, regulatory authorities, or credit reporting agencies, as mandated by law or to enhance our services.
Accessing and Correcting Personal Information - Requests for accessing or correcting your personal information must be directed to our Privacy Officer:
GroLikeAPro Privacy Officer –
Email:
Please specify if you're seeking access to information or correction of personal information.
Opting Out and Complaints - You have the right to opt out of marketing communications at any time. For complaints or privacy-related issues, please contact us via the provided details. We'll acknowledge and respond to your complaint within a reasonable time.
International Transfers of Personal Information - Your personal information may be processed and stored in various locations. By providing us with your personal information, you consent to its disclosure to these overseas third parties.
Children - We prioritize the privacy of children online. We do not knowingly collect or maintain information about anyone under 16 years of age. If you're under 16, you must have your parent or guardian's permission to access and use our services.
Notification of Data Breaches - We comply with applicable laws regarding data breaches.
Business transfers - In the event of acquisition or business changes, data may be among the transferred assets. Parties acquiring us may continue using your personal information according to this Privacy Policy.
Limits of our Privacy Policy regarding third-party Websites - Our Website and services may link to external sites not operated by us. We recommend ensuring their compliance with privacy policies, as we have no control over their practices.
Changes to this Privacy Policy - We may update our Privacy Policy to reflect current practices, informing you of any changes. Your continued use of the GroLikeAPro platform after any changes will imply acceptance of our practices.
Data Controller and Processor for GDPR Compliance - For GDPR compliance, we are both Data Controllers and Processors, adhering to respective obligations.
VIII. Exception Clauses
8.1 Unless otherwise specified in laws and regulations, GroLikeAPro will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but
GroLikeAPro is unable to guarantee the same due to restriction by available
technologies nowadays.
8.2 You understand that GroLikeAPro will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party.
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to GroLikeAPro. 5) You misunderstanding of
GroLikeAPro User Agreement and Terms of Service.
8.4 Any other licensed software-derived software not developed and released by GroLikeAPro, or the development and release are not granted by GroLikeAPro is illegal software. Downloading, installing and using such software may cause unpredictable risks. GroLikeAPro shall be free from legal responsibilities and disputes generated therein and GroLikeAPro shall have the right to suspend or terminate application license and/or other all services.
8.5 You have been informed of that the usage of GroLikeAPro and its IOT platform involves in Internet service, which may be affected by unstable factors in all links. Although GroLikeAPro has taken safeguard measures, the service may be suspended, terminated, delayed,
suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). As with WIFI, it is your responsibility to ensure you take reasonable steps to protect your WIFI network. You hereby agree to bear foregoing risks and agree that GroLikeAPro is free from all responsibility for WIFI network protection.
You hereby agree to bear foregoing risks and agree that GroLikeAPro is free from any responsibility when normal running of services are influenced by the occurrence of foregoing risks.
IX. Agreement Termination and Breach of Agreement
9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using GroLikeAPro services.
GroLikeAPro will terminate the application license if you are in material breach of the Agreement.
9.2 Your application of the software relies on supporting services supplied by GroLikeAPro 's related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of
GroLikeAPro and its related companies may cause failure in normal usage of licensed software, in which case, GroLikeAPro shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by GroLikeAPro as agreed in the Agreement, including suspension or termination of your application license.
9.3 In case of your breach of the Agreement or other agreements signed with GroLikeAPro, GroLikeAPro and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.
9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and GroLikeAPro and its supplier's treatment is required, GroLikeAPro may terminate your application license at the third party's request.
9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.
9.6 You must bear all compensation responsibilities if GroLikeAPro and other users suffer from losses caused by your breach of terms in the Agreement.
X. Governing Laws and Severability
10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of KwaZulu-Natal. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.
10.2 Dispute arising from or in connection with the Agreement may be settled by you and GroLikeAPro through friendly negotiation or submitted to the court with competent jurisdiction of KwaZulu-Natal where the Agreement is signed for adjudication.
10.3 When any term of the Agreement is judged to be invalid by such court, it will not influence the effectiveness of other terms or any part thereof, and you and GroLikeAPro, and any other Consumer and GroLikeAPro shall perform the valid terms in good faith.
